PROCESSING

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email marketing@glisova.com with as many details as possible and we’ll try our best to help. Our team is available Monday through Friday only.

EXCHANGES + RETURNS

If you’re not 100% satisfied with one of your Glisova. products, we would love to help make that right! Please contact our Customer Care team at marketing@glisova.com within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.
If you’re experiencing an issue with a Glisova. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we’ll send you instructions on how and where to send your package.